Delete your
account.

The fastest way to delete your account is from inside the Drais app itself. Deletion is permanent and cannot be undone.

1. Open the Drais app on your phone, tablet, or in the browser.
2. Sign in if you are signed out.
3. Tap Settings in the main menu.
4. Open the Account section.
5. Scroll to the bottom and tap Delete account.
6. Review the deletion summary and tap Delete my account to confirm.

When you confirm, the data on your device is wiped immediately and a deletion job starts on our servers that removes your data from our cloud infrastructure within the timeline below.

If you no longer have access to the app — for example because you removed it or lost access to your sign-in method — email info@drais.app from the email address linked to your Drais account, and include:

• The email address you use to sign in to Drais.
• A short confirmation that you want to permanently delete your account and associated data.

We may ask one verification question to confirm the account is yours before processing the request. We respond within 30 days, and usually within a few business days.

When your account is deleted, the following data is removed from your device and from our servers:

• Bikes and components. All bikes and their parts.
• Parts and wear data. Component mileage, wear estimates, and service intervals.
• Maintenance history. Service logs, reminders, notes, and uploaded receipts.
• Rides. All rides recorded or imported into Drais, including GPS traces and summaries.
• Profile and settings. Display name, profile photo, language and unit preferences, notification preferences.
• Marketplace and group rides. Your marketplace listings and your group ride sign-ups.
• Forum and club posts. Your posts and replies are either deleted, or detached from your identity and shown as a "deleted user", because they are part of other people's conversations. You can ask us to remove specific posts at info@drais.app.
• Chat messages. Direct messages and voice messages you have sent. Messages that others have already received stay visible to them until they delete them too.
• Integrations. Strava and Wahoo are unlinked and the stored OAuth tokens are deleted; we also revoke Drais's access at Strava and Wahoo.
• Uploaded media. Bike photos, component photos, profile photos, and any other media you have uploaded.
• Authentication. Your sign-in record is removed so the account can no longer be used.

A limited subset of information may be retained after deletion, only when we are legally required to do so or when it is necessary to keep the service safe and reliable for everyone:

• Anonymized or aggregated statistics. Statistics that can no longer identify you may be retained indefinitely.
• Security and abuse records. If your account was involved in a security incident, fraud, or a breach of our terms, limited data (such as a hashed identifier and the reason) may be retained.
• Financial and legal records. Where the law requires us to retain transaction data (for example tax records or contractual evidence).
• Encrypted backups. Your data may persist briefly after deletion in rotating encrypted backups. Backups expire as they rotate and are not used to restore deleted accounts.

None of the retained data is used for marketing, advertising, or profile building.

Data on your device is wiped at the moment you confirm deletion in the app. Account records and content on our servers are deleted or anonymized within 30 days. Encrypted backups expire as backups rotate, and no copy is retained beyond the periods described above unless legally required.

You do not need to delete your entire account to wipe specific data. From within Drais you can:

• Delete individual bikes, components, rides, gear, and maintenance records.
• Delete individual chat messages and conversations.
• Delete or hide forum posts, replies, and marketplace listings you have created.
• Disconnect Strava or Wahoo — we stop importing, revoke the stored tokens and remove the rides imported through that connection: Strava rides within 48 hours, together with the mileage they added to your parts; Wahoo rides within about 10 minutes, while the kilometers they added stay on your parts.
• Adjust your profile and privacy settings, including display name and photo.

Want us to delete a specific category of data on your behalf? Email info@drais.app and tell us what you want wiped.

Once deletion is complete, your account can no longer be used to sign in. You are always welcome to create a new Drais account with the same or a different email address, but it will start empty — we cannot restore data from a deleted account.

For more on how Drais handles personal data, see our Privacy Policy. Questions or concerns? Email info@drais.app.